Inanch Online Shop – Terms & Conditions

By processing your order, you have read, understood and agree to our Terms & Conditions of Sale for Inanch London Ltd.

Payments

We accept all major credit and debit cards including Mastercard, Visa, Switch and Maestro and all online payments are processed through PayPal – a reputable and secure method of payment using encrypted software, so you can be confident that your card details are securely held. We do not store card details nor do we share customer details with any third parties.

Order Size & Security Checks

We restrict order size to orders that would be considered to be for personal use. If you wish to purchase products in bulk, please email sales@inanch.com for further information.
We reserve the right to refuse any order that we feel may have been placed fraudulently. We shall inform you using the email address that you supply with your order of such denial.
Before shipping any order we may carry out any number of security checks, including, but not restricted to Electoral Role address check, telephone number check, credit card processing checks. We also may carry out random telephone checks prior to shipping. These checks are necessary to keep our prices down & prevent fraud.

Packaging

All deliveries will be securely packaged, and should arrive in good condition. We take care to ensure that all shipments are packaged in the best possible materials. Any lost packages via Royal Mail will be subject to the terms and conditions for lost Royal Mail, please see their website for more information.

Dispatch

Delivery would normally be from stock. Where items are not in stock we will inform you by email. For items marked as special order on the website, each of which will have an anticipated delivery time on the description page.
For UK delivery, please allow 3-5 working days for despatch, plus your chosen delivery method.

Postage

All orders for delivery in the UK are charged at the amount shown in the shipping column on the order. All items are either posted 1st Class Recorded Delivery or by 1st Class Standard Delivery depending on your chosen option. Whilst we specify the delivery time periods on your order, we cannot guarantee these although Royal Mail (our shipping company) generally have a good track record for delivering on time.
Goods cannot be shipped outside of the UK without prior arrangement. Please email info@inanch.com for more information.

Delivery Address

Goods will only be shipped to the cardholder’s registered address to avoid any fraudulent transactions. You may be required to sign for the delivery.

Returns & Refund Policy

Once processed, goods cannot be exchanged or refunded and we strongly recommend that customers carefully select their product choices.

Injury or Defective Products

Inanch London accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. Any defective product should in the first instance be reported to us by e-mail to info@inanch.com and in return we will, on your behalf pursue a replacement from the manufacturer. If we feel it appropriate, Inanch London will replace the item, at our discretion, whilst a replacement is being obtained from the manufacturer. All purchases are made in acceptance of our terms and conditions.

Delivery Issues & Product Description

Inanch London cannot be held responsible for any delays, such as postal strikes, which are wholly outside our control. We describe the goods to the best of our ability, we in no way set out to mislead the customer. Typographical or omission errors may occur in prices, descriptive copy or photography. Inanch London reserve the right to correct these errors or withdraw the offer. Specifications, colours, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalogue description. All goods sold are new and unused. Your statutory rights are unaffected by this policy.

Colours & Images

All colours and images depicted on the site are representative only. Colour variations in print, photography, monitor settings, and graphics cards may affect the look of a product or colour – please note that all colours are reproduced as a guide only.

Fulfillment

Most of our orders will be processed and fulfilled by our sibling company Gold Class Hair Limited which will be shown on order acknowledgements and invoices.

Privacy Statement

We respect all our clients’ and online customers’ privacy and all the information collected on this site will be kept strictly confidential and will only be used by Inanch London. Your details will not be sold, or disclosed to other third parties. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. Statistics are collected on this site – they do not identify you by name or personal information – they are used solely to further our task of bringing the best products to you. We only send emails to visitors that have either registered online, emailed us or purchased from our online shop, at any time you can unsubscribe. Inanch London conforms to the requirements of the Data Protection Act, 1998.