INANCH ONLINE SHOP – TERMS & CONDITIONS

Please read it carefully as it contains essential information. When you use or buy products from our website, you agree to these terms and conditions.


WHO ARE WE

This website is owned and operated by Inanch London Limited (‘Inanch London’ or ‘us’ or ‘we’). Registered office: 52 Bluebridge Road, Brookmans Park, Hatfield, Herts, AL9 7SA, Registered number: 08834894(England), VAT number: 201649534.

If you have any questions about these terms & conditions or our website, please email us at [email protected].

 

REGISTRATION & ACCOUNT TERMS AND CONDITIONS

To use some of the services or features made available to you on this Site, you will need to register for an account. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address [email protected] We may also change registration requirements from time to time.

Here are some of the benefits you might be able to enjoy by registering with us for an Inanch London account:

  • Track your orders.
  • Request your return or exchange directly from your account
  • Save your address so you can shop even quicker next time
  • Manage your account details, address book and email preferences

 

PRIVACY POLICY

Please read our privacy policy carefully as it explains our practices regarding the personal data we collect from you, or that you provide to us, or that will be processed by us.

 

ELIGIBILITY

In order to make a purchase through the Inanch London website or to use some of the services or features made available to you on our website you will be required to register. Your registration is for your own individual use and you are not permitted to share your user name or password.

When you register, you will be required to provide information about yourself including, your name, telephone number and email address; you warrant that any information you submit is true, accurate, current and complete in all respects. You are required to notify us immediately should any of your details change.

When ordering items, you will be required to provide payment details. You warrant that the payment details you provide are valid and correct and that you are the person referred to in the billing information provided.

By ordering on our website you warrant that you are at least 18 years old and can lawfully enter into binding contracts under English law.

 

ACCURACY OF CONTENT

We have taken great care to ensure that details, descriptions and prices quoted are accurate. We will only accept orders if there are no material errors in the description of the products or its price as advertised on this website. Please be aware that the packaging may vary from that shown, the weights and dimensions are approximate only and colours may vary due to monitor settings. All items are subject to availability.

 

PRODUCTS

The images of the products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products, or the end result the product will achieve. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website.

  

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

We will not be liable to you or any third party by reason of our withdrawing any product from the Site whether or not that product has been sold, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

PRICING POLICY

Prices shown on the Site are in GBP and are inclusive of VAT at the applicable.

 

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

 

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Inanch London will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Inanch London Ltd.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

 

PAYMENT

We accept Visa, MasterCard, American Express, Maestro, Google Pay and Apple Pay. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Inanch London, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Braintree Payments, a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple, and secure, Inanch London uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

 

PROMOTION AND REFERRAL CODES

Promotion and referral codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. We may remove or cancel any promotion code or offers at any time without notice.

 

DELIVERY

The costs and estimated delivery timelines will be displayed to you on the Site.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

A product will be your responsibility from the time we deliver the product to the address you gave us. You own a product once we have received payment in full.

 

CONSUMER RIGHTS, CANCELLATIONS AND RETURNS

You have certain rights under the law. In England these include:

  • that any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
  • certain remedies if a product is defective; and
  • a right to cancel any order for a product within 14 days after the date of receipt of the product and receive a full refund even if it is not defective.

Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

You have the right to cancel your order with us for any reason by returning it to us within 30 days of receipt. If you wish to cancel your order before you have received the goods please inform us by email (stating your intention to cancel and all details of your order) to [email protected]

To exercise the right to cancel, you must return the cancelled orders (all products to be returned must be unopened and unused) to: WHERE not later than 30 days from the day on which the product was delivered to you.  

Your rights to cancel or return orders do not apply to products which you have opened or used unless they are faulty.

If you are returning or cancelling your order in accordance with these TOS, we will issue you with a full refund excluding the costs of return. We will only pay the costs of return if the products are faulty or misdescribed. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement by the method you used for payment without undue delay, and not later than:

  • 14 days after the day we receive back from you any of the goods supplied; or
  • (if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or
  • if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

 

 INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Inanch London and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

 

CONTENT

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Inanch London Ltd tries to ensure that the information on this site is accurate and complete. Inanch London does not promise that Inanch London Ltd’s Content is accurate or error-free. Inanch London Ltd does not promise that the functional aspects of the Site or Inanch London Ltd’s Content will be error free or that this Site, Inanch London Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

By commenting or reviewing you agree to be solely responsible for the content of all information you contribute. You also grant to INANCH LONDON LTD a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but INANCH LONDON LTD does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail [email protected] Inanch London Ltd reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

 

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

RULES ABOUT LINKING TO THE SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Site in any website that is not owned by you.

The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on the Site other than that set out above, please contact

 

LIMITATION OF LIABILITY

Inanch London makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, and except to the extent such warranties are not legally excludable. To the fullest extent permissible Inanch London, its group companies, officers, directors, employees, shareholders or agents exclude liability for any amount or kind of loss or damage that may result to you or a third party, including but not limited to (i) loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings; (ii) loss of data or use of data (iii) consequential, special, direct or indirect loss or damage; and loss or damages of any kind: incurred as a result of dealings with or the presence of the website or off-website links; which may arise from the use of any of the information contained in any of the materials on this website, caused to computer equipment as a result of using this website, caused by access delays or interruptions to the website, computer viruses, system failure or any malfunction which may occur in connection with your use of our website, any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Inanch London’ reasonable control.

The materials on our website are provided “as is” and Inanch London disclaims all warranties, express or implied, to the maximum extent permitted by law. Links appearing on this website are for your convenience and information only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

This does not exclude or limit our liability in any way for: (i) death or personal injury caused by its negligence; (ii) fraudulent misrepresentation; (iii) s2(3) of the Consumer Protection Act 1987; or (iv) any other type of liability which cannot by law be excluded or limited.

 

SOFTWARE & VIRUSES

We are not responsible for viruses and you must not introduce them

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

 

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

 

COMPLAINTS

If you have a complaint about us, email i[email protected] giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.

 

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

  • Pay Later


Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

NO WAIVER

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.